Some BresBet customers are struggling to withdraw funds after the operator surrendered its Great Britain licence. The Gambling Commission has not announced a final resolution.

The Gambling Commission said on 30 September 2026 that some BresBet customers were experiencing withdrawal difficulties. The update came less than four weeks after BresBet Ltd and Bet St George Ltd surrendered their Great Britain operating licences.

The regulator said it would update its notice when more information became available. It did not state how many customers were affected or confirm when outstanding withdrawals would be completed.

How the dispute developed

The Gambling Commission suspended both operators on 28 August 2026. Its enquiries had identified suspected social responsibility and anti-money laundering failings. The Commission then began a review under section 116 of the Gambling Act 2005.

The suspension did not prevent customers from accessing their accounts or requesting withdrawals. The regulator also instructed both companies to treat consumers fairly and keep them informed.

On 4 September 2026, BresBet and Bet St George surrendered their operating licences. The Commission’s public register records both licences as surrendered, with 4 September 2026 shown as the end date for the relevant remote betting, casino and bingo permissions.

What surrendering a licence means

Licence surrender does not remove an operator’s responsibility to deal with customers. The Gambling Commission’s closure guidance says businesses leaving the British market should communicate clearly, keep complaint routes available and make every effort to return customer funds, including money held for inactive customers.

For online operators, the guidance also expects a plan covering:

  • the number of customers and the funds held for them;
  • unsettled bets and other outstanding balances;
  • the process for returning money after the main website closes;
  • a continuing contact route for unclaimed funds and complaints.

The practical advice for affected customers is straightforward:

  • Keep records of the account balance, withdrawal request and all correspondence.
  • Use the operator’s available support channel and complete any identity checks required to release funds.
  • If the complaint is not resolved, ask for details of the operator’s approved Alternative Dispute Resolution route.

The Commission says it does not handle individual customer complaints. Its role is to regulate licensed gambling businesses and take regulatory action where appropriate.

The gap between leaving the market and returning money

BresBet’s case exposes the practical risk that can arise when a gambling company exits the regulated market before every customer has been paid. The Commission’s guidance says businesses should normally give players reasonable notice, keep a refund route open and make every effort to return funds.

The 30 September update shows that a licence surrender recorded on the public register does not automatically mean every withdrawal has been completed. The immediate question for affected customers is whether BresBet can process outstanding payments and maintain a functioning complaints route.

No final outcome had been published by 1 October 2026.